30-day Return Policy:
You may return eligible products, for whatever reason, up to 30 days from the date of delivery. Eligible products must be in new condition, not used, and in the original packaging to qualify for a refund.
Products that are not eligible to be returned include:
Please contact our Customer Care Team at 415-883-1476 if you need to return an item. They will issue you a Return Merchandise Authorization (RMA) slip for you to print and include with your returned packages.
Shipping Damage:
1. Inspect Your Products
At the time of delivery, the carrier will provide you with aBill of Lading (BOL) and/or Delivery Receipt for you to sign. It is important for you to thoroughly inspect your shipment before signing.
Please ensure to visually inspect both the inside and outside of the boxes and make all notations on the paperwork. Each carrier uses their own standard forms, so ensure to fill out the proper spaces provided.
2. Documentation
If you've found damage during your inspection, all damage and defects MUST be noted on all copies of the BOL, Packing List and/or DeliveryReceipt. Take pictures. This is necessary for us to file a claim with the carrier and to assist you with a return, replacement or repair. If the driver rushes you, you must write "subject to inspection" next to your signature on the Delivery Receipt and BOL. We must be notified within 1business day of the delivery to process a claim.
3. Delivery Acceptance
If you see obvious damage to your order’s shipping box or packaging, please ask the driver to open the carton and inspect the contents with you. If you find damage write, "Damaged on Delivery" on the BOL and/or DeliveryReceipt. Take pictures.
We highly recommend you accept delivery even if the packaging shows slight damage, as the product may be intact. We will issue a full refund for the product if it was damaged, defective, or incorrect and we determine that the issue cannot be resolved with replacement parts or exchange.
Keep a copy of the BOL and Delivery Receipt with your notes regarding the damage and pictures and contact our Customer Care Team immediately at 415-883-1476.
IMPORTANT: WHEN SIGNING FOR YOUR DELIVERY WITHOUT NOTATING ANY PROBLEMS OR ISSUES WITH YOUR ORDER ON THE DELIVERY PAPERWORK, YOU CONFIRM YOUR ITEM WAS DELIVERED TO YOU AS INTENDED AND WITH NO DAMAGE OR DEFECT.
Damage After Delivery or Mis-Shipment:
If you discover damage or a defect after delivery, contact our Customer Care Team at 415-883-8053. We will work to resolve the issue and, in our sole discretion, we may:
If you received an incorrect item (an item that is not what is detailed on your sales invoice), contact our Customer Care Team immediately at 415-883-1476.
